Every customer message—via email, chat, phone, or WhatsApp—is automatically processed by AnswerPal’s AI. Spam is filtered out, the specific topic or intent is accurately detected, and relevant, prioritized actions are executed. AnswerPal retrieves real-time data from external systems, performs automated API calls to update your internal CRM, places orders, and most importantly, generates personalized responses tailored specifically to each customer. If the query requires human attention, AnswerPal seamlessly escalates the issue to an available human agent, ensuring all relevant context and customer history are fully preserved. All interactions, automated or human-assisted, are unified into a single ticket for seamless and highly personalized customer support.