Introductie
API Reference: Introduction
Welcome & Overview
Welcome to the AnswerPal API Reference!
AnswerPal provides a comprehensive, RESTful API that allows you to automate, extend, and integrate every aspect of your customer service, support, and communications workflows. Whether you’re building custom integrations, automating ticket handling, or connecting AnswerPal with your CRM, ERP, or other tools, our API gives you secure, flexible, and scalable access to all platform features.
Capabilities & Use Cases
With the AnswerPal API, you can:
- Automate the creation, updating, and resolution of support tickets.
- Integrate with channels like email, chat, phone, and WhatsApp.
- Manage customers, end users, actions, documents, and more.
- Build custom workflows triggered by events and hooks.
- Retrieve and update data in real time for seamless customer experiences.
- Extend AnswerPal with your own business logic, data sources, and AI models.
The API is designed for developers, technical integrators, and IT teams who want to create powerful automations or connect AnswerPal with other business systems.
Capabilities & Use Cases
RESTful JSON API
Standaard HTTP methoden en JSON payloads voor eenvoudige integratie.
Veilige authenticatie
Ondersteunt Basic en Bearer (JWT) authenticatie voor alle endpoints.
Real-time automatisering
Trigger workflows en acties onmiddellijk met webhooks en events.
Uitbreidbaar & flexibel
Koppel aangepaste velden, verbind met externe API's, en pas workflows aan naar jouw behoeften.
API Architecture/Call Flow
