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How AnswerPal Works
Discover how AnswerPal transforms customer service and internal support with AI-driven automation. This page gives you a high-level overview of the core concepts, workflows, and features that make AnswerPal the unified solution for email, chat, phone, and WhatsApp support.
What is AnswerPal?
AnswerPal is an AI-powered platform that unifies all your support channels—email, chat, phone, and WhatsApp—into a single, intelligent system. It automates routine tasks, detects the topic of each message, retrieves relevant data or documents, and escalates to a human when needed. With AnswerPal, you deliver fast, accurate, and context-aware support, 24/7, in any language.
How Does AnswerPal Work?
Every message—via email, chat, phone, or WhatsApp—is automatically processed by AnswerPal’s AI. Spam is filtered, the topic is detected, and prioritized actions are executed. If needed, the system escalates to a human agent with all context preserved. All interactions are unified into a single ticket for seamless, personalized support.
Key Concepts & Components
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Procesoverzicht
Bekijk de complete reis van elk bericht, van ontvangst tot onderwerp detectie, actie-uitvoering en continue verbetering. Snap hoe automatisering en menselijke controle samenwerken voor de beste resultaten.
Gebeurtenissen workflow
Ontdek de event-driven automatisering achter AnswerPal. Leer hoe belangrijke momenten - zoals berichtaankomst, onderwerp detectie of escalatie - acties triggeren en documenten toevoegen om je ondersteuningsproces te stroomlijnen.
acties
Acties zijn de bouwstenen van automatisering in AnswerPal. Bepaal wat er bij elke gebeurtenis gebeurt - antwoorden, doorsturen, escaleren of API's aanroepen - en configureer geavanceerde opties voor elk scenario.
Aangepaste velden
Leg klantspecifieke gegevens vast en gebruik ze bij elke stap. Met aangepaste velden kun je unieke informatie opslaan - zoals ordernummers, projectcodes of voorkeuren - en ze koppelen aan je bedrijfssystemen voor naadloze automatisering.
Documenten Gegevensophaling
Combineer statische documenten en real-time gegevens uit je CRM, ERP of DMS om nauwkeurige, gepersonaliseerde antwoorden te geven. Koppel documenten aan kanalen, onderwerpen en gebeurtenissen voor maximale flexibiliteit.
Integraties
Verbind AnswerPal met Salesforce, Microsoft 365, Slack, REST API's en meer. Automatiseer workflows, synchroniseer gegevens en trigger acties in je bestaande platforms.
Eindgebruikers
Eindgebruikers zijn je klanten of medewerkers die om ondersteuning vragen. AnswerPal verenigt hun geschiedenis over alle kanalen, wat zorgt voor gepersonaliseerde en consistente service.
Klantenvertegenwoordigers
Je ondersteuningsteam beoordeelt, corrigeert en verbetert door AI gegenereerde antwoorden, wat kwaliteit en naleving garandeert. Hun feedback helpt AnswerPal's AI elke dag slimmer te worden.
Tickets
Elke klantinteractie creëert of update een ticket. Tickets verzamelen alle communicatie, volgen de voortgang en maken naadloze, geautomatiseerde of door mensen ondersteunde ondersteuning mogelijk.
Kanalen
Ondersteun je klanten op hun favoriete kanaal - e-mail, chat, telefoon of WhatsApp. Elk kanaal heeft zijn eigen verwerkingslogica, automatiseringsregels en best practices.
Instellingen
Configureer hoe AnswerPal verbinding maakt met je bedrijfssystemen, automatisering afhandelt en integreert met kanalen. Verfijn globale en per-actie instellingen voor maximale controle.
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